Review the OneLogin product roadmap for the upcoming quarter, new feature enhancements and product releases. Learn how they can be utilized to meet Customer’s IAM goals and initiatives.Be the first to try out new OneLogin releases and provide actionable feedback for the OneLogin Product Team One of the first things the company changed was how it approached vulnerability management within its codebase.
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Sample The Product Support Lifecycle describes the phases during which our products are eligible for patches (fixes), support and downloads from the Support Portal. To measure customer perception of the company, OneLogin take a Net Promoter score on a quarterly basis with our customers. “Part of the questioning goes specifically into their perceptions of us around our security and our security processes, so we’re constantly measuring that.” Brooks says he encourages customers with their own pentest teams to come in and inspect the company’s codebase to look for flaws themselves, which has resulted in vulnerabilities being found and fixed. It’s a constantly improving environment, making sure that we’re making all the investments, and that it’s not myopic. It’s not just us looking at our stuff, but that we have the entire community working with us, hacking us, dyc onelogin pushing us to get better.”
Protect your customers — and your data — from harm
Brooks explains that accountability has become one of the key principles within the company, and so for the few customers that did want to change IAM providers as a result of the breach, OneLogin made that transition to new a new vendor as easy as possible. “We hope eventually that they’ll come back to us, but we also have the sense of accountability that they were our customer. Brooks says the most tangible outcome of the breach was that the company stopped growing for two quarters as some customers jumped ship and those in the pipeline cooled their interest to see how things played out.
Release Notes for new releases of products will contain the list of Defect Identifiers that were addressed in the release. You can review the release notes or search the Knowledge Base on the Support Portal using your Defect Identifier to see if the issue has been addressed. We do not guarantee that all defects identified will be fixed in a future release of the product. If you are unable to upgrade or migrate your product prior to its end-of-life, we offer a Continuing Support service to provide you with one year of limited support beyond your software’s end-of-life or end-of-support date.
“This saves a huge amount of time and resources, and eliminates the need for additional servers and maintenance. With OneLogin, we rolled out Office 365 to 4600-plus users across 35 offices in half an hour. DISYS selected OneLogin because of the solution’s ability to streamline and simplify the integration of new cloud apps into the company’s complex Active Directory environment while providing secure SSO and real-time provisioning for users, regardless of location or device.
Please note that while we do not directly or officially support third-party software, we work closely with many other providers to ensure our customers receive the best possible service at all times. “Companies like DISYS need to be able to manage the security risks inherent in BYOD while giving their employees the flexibility to work remotely and fast access to the cloud apps they need to do their jobs,” said Thomas Pedersen, co-founder and CEO of OneLogin. “OneLogin takes a user-centric approach to identity management, focusing on protecting enterprise data by securing access, rather than dictating the devices and hardware that are allowed. When it comes to cloud apps, our objective is to help enterprises provision software and users easily and securely, at the speed of business.” Review and strategize customer goals related to Identity and Access Management in in depth strategy sessions.
IE 8, 9, & 10 No longer supported
- Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.
- Configuration aspects such as CPU, memory availability, I/O subsystem and network infrastructure can all influence such a deployment, which should be given careful consideration to ensure the virtual layer has the necessary resources available to provide a satisfactory user experience.
- As well as usage rates, including monthly active users, monthly authentication attempts, and top applications used.
- Once documented, the request will be submitted into the enhancement review system, the identification number will be provided to the submitter, and the support case will be closed.
- It’s a constantly improving environment, making sure that we’re making all the investments, and that it’s not myopic.
It also allows IT departments to be more responsive to the dynamic needs of the business. Examples of virtualization technologies include VMware ESX Server, Citrix/XenServer and Microsoft Windows Server 2008 Hyper-V.Our products leverage the binary compatibility offered through virtualization technologies, which provide complete transparency to the operating systems and applications deployed. Configuration aspects such as CPU, memory availability, I/O subsystem and network infrastructure can all influence such a deployment, which should be given careful consideration to ensure the virtual layer has the necessary resources available to provide a satisfactory user experience. It is our policy to provide support and fixes in current versions of our products when you are under a current support agreement. Refer to the product lifecycle table on your Product Support Page or Knowledge Base for more information. OneLogin Deployments are reviewed, including current plan overview, and future Identity and Access Management initiatives related to OneLogin.
How OneLogin responded to its breach and regained customer trust
We provide full details of all systems requirements, together with platform and third-party product versions supported with our products, in the Release Notes published for each product. These include operating system versions, service pack levels, mail clients or server versions, database versions, browsers and other related technology supported and at which particular version level our products have been formally tested and certified to run against. The support of future platform versions, new service packs and other related technologies would be taken into consideration and addressed during the regular product maintenance and release cycles of our products. This provides ongoing upward compatibility of our products as used in customer environments. It should be noted therefore that there could be a delay between the availability of the latest platform technology release or service patch, and the product version certified to operate against this.
- We also recommend that prior to any migration or upgrade of products, new licenses are confirmed as functioning properly as some license keys are machine and machine name specific.
- Brooks says he encourages customers with their own pentest teams to come in and inspect the company’s codebase to look for flaws themselves, which has resulted in vulnerabilities being found and fixed.
- “You’ve got to be extremely transparent with your customers and be honest about the fact that in most cases, you don’t know really what’s happened within the first 48 to 36 hours,” says Brooks.
- Support Policy on Third-Party SoftwareWe are committed to providing products which work on the latest platforms and technologies available in the industry today.
Regular health checks to consult and advise customers to ensure all customer goals are continuously met. Align best practices tips and tricks to ensure end user access and enforcement of security controls are streamlined OneLogin is a cloud-based IAM provider founded in 2009 and headquartered in San Francisco. Privately owned, it offers user provisioning, lifecycle management, and multifactor authentication (MFA) services to companies worldwide including Airbus, British Red Cross, Dell, NASA and Mitsubishi Electric. Identity and access management (IAM) provider OneLogin suffered two incidents in 12 months.
The company took over a month to reveal the breach and the terms of service of the website dedicated to responding to the incident included a waiver for joining any future class action lawsuits. Regional software license agreement applicable to your use of the software is available below (including software preinstalled on hardware or made available to you by download, disk media or otherwise, at no additional cost).Click here to find your regional agreement. Product Management will review the open enhancement requests on a periodic basis and consider them for inclusion in a future product release. Product enhancements will not be considered or implemented in current or prior product releases. There is no guarantee that a specific enhancement request will be implemented in a future version of our product. It is at our discretion if a certain enhancement will be offered for an additional charge or as a chargeable option.
Some products require a new license key when upgrading to a new release and/or patch. We also recommend that prior to any migration or upgrade of products, new licenses are confirmed as functioning properly as some license keys are machine and machine name specific. Automatically grant, change or remove access across applications based on user roles. Eliminate manual tasks and improve security by only giving access to what users need. Extensible IAM that secures human and machine identities for workforces, customers and partners. “Because OneLogin is already pre-integrated with thousands of popular cloud apps, we don’t have to build customized connectors using Active Directory Federation Services (AD FS),” said Collin Hachwi, IT infrastructure manager for DISYS.
Customizations could inhibit the upgrade itself and may require a level of re-work to continue functioning properly. We strongly encourage you to document and maintain records on any implemented customization work. These records can be useful in isolating problems that may be attributable to the customization or a defect in the core product. Support Policy on Third-Party SoftwareWe are committed to providing products which work on the latest platforms and technologies available in the industry today. We work closely with technology vendors to ensure earliest possible compatibility with our solutions.
Despite that setback, the company has recovered and recently secured a new round of funding, thanks in part to learning from its mistakes and showing customers how it has changed its security posture since then. Support Policy on VirtualizationVirtualization is a technique for hiding the physical characteristics of computing resources from the way in which other systems, applications or end users interact with those resources. It is able to make a single physical resource, such as a server, operating system, application or storage device, appear to function as multiple logical devices. It can also make multiple physical resources such as storage devices or servers appear as a single logical resource. As a result virtualization enables IT departments to increase the utilization of resources, increase high availability, and simplify back-up, systems administration and recovery procedures.
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